Legal & Privacy

Privacy Policy

Last updated November 2, 2026

Auto Repair At The Hive LLC (“Auto Repair at The Hive,” “we,” “us”) operates an automotive repair shop at 306 E Veatch St, Moscow, ID 83843. This policy explains what information we collect, how we use it, and the choices you have. It covers our shop, our website www.autorepairatthehive.com, and our text messages.

Information we collect

Information you give us. When you call, visit, book service, approve repairs, or contact us, we may collect:

• your name, phone number, email address, and mailing address
• vehicle details such as year, make, model, VIN, license plate, and mileage
• appointment, estimate, repair, and service history
• payment information, which is processed by our payment providers
• the messages, calls, and other communications you exchange with us

Information collected automatically. When you use our main website, technical information such as your browser type, device, pages viewed, and approximate location derived from your IP address. See Cookies and analytics.

Where your information comes from

• From you, in person. When you drop off or pick up a vehicle, talk with a service advisor, or approve and pay for work at the shop.
• From you, online. When you request an appointment through our online booking tool, which collects your name, phone number, email address, vehicle, and requested service.
• From your communications with us. Phone calls, text messages, emails, and messages you send us, along with any photos or details you include.
• From service providers that run our tools. The companies that operate our online booking, shop-management, messaging, and payment systems pass us the information you enter into those tools so we can serve you.
• From someone acting for you. A family member, employer, or other person who schedules or pays for service on your vehicle.
• Automatically, from our main website. Through the analytics and advertising tools described below.

How we use information

• to schedule appointments and perform, document, and warranty repairs
• to prepare estimates and obtain your authorization before work is done
• to contact you about your vehicle, appointment, or account
• to process payments and keep business records
• to respond to questions, reviews, and requests
• to operate, secure, and improve our services and website
• to comply with law and protect our rights and our customers

Cookies and analytics

Our main website, www.autorepairatthehive.com, uses the following tools. Some of them set cookies (small files stored by your browser) or similar technologies.

• Google Analytics measures how visitors use the website, such as pages viewed, how they arrived, and the type of device and browser. It uses cookies and receives your IP address. You can limit it with the Google Analytics opt-out browser add-on.
• Google Ads tag tells us whether visits that started from our Google ads led to actions such as calls or appointment requests. It uses cookies. You can limit it with the Google My Ad Center.
• Google Tag Manager loads and manages the Google tags above.
• Online booking tool is provided by a third-party booking provider and loads its own code when you open the booking form.
• Accessibility tool is provided by a third party and lets you adjust how the website is displayed.

Google receives information from these tags and uses it as described in How Google uses information from sites or apps that use our services.

You can block or delete cookies in your browser settings. This legal site does not use analytics, advertising tools, or cookies.

Text messaging and mobile information

If you agree to receive text messages from us, we use your mobile number to send the messages described in our SMS Terms & Conditions. Giving us your phone number does not by itself sign you up for marketing or promotional text messages.

Service texts only. Our text messages are about your appointments, repair estimates and authorizations, vehicle status, pickup, and customer support. We do not send promotional texts through this program; if we ever offer them, we will ask for your separate consent first. Agreeing to texts is never required to get service.

Before we send you text messages, we will ask for your agreement and tell you who we are, what kinds of messages we send, that message frequency varies, that message and data rates may apply, and how to reply STOP or HELP.

Our text message sign-up form. When you use the sign-up form on our home page, we collect your name, your mobile number, and the boxes you check. With them we store the date and time, the version of the consent wording you saw, the policy versions in effect, the page you used, a one-way scrambled (hashed) form of your IP address, and your browser type. We use this to send only the texts you chose, to show that you agreed, and to prevent abuse. Submitting the form never overrides an earlier STOP; if you previously opted out, we confirm with you before texting again. We keep these records while we text you and afterward as long as needed to show that you agreed or opted out.

Withdrawing consent. Reply STOP to any text to stop texts from the number that sent it. You can also ask us to stop texts by calling (208) 596-4469 or emailing service-moscow@hivemotorgroup.com. Once you opt out, we stop sending you the texts you opted out of unless you agree again.

SMS consent is not shared with third parties or affiliates for marketing purposes. We do not sell mobile phone numbers or SMS opt-in information, and we do not share them with third parties for their own marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other categories in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time. Reply HELP for help, or call (208) 596-4469. Carriers are not liable for delayed or undelivered messages.

How we share information

We do not sell your personal information. We share it only:

• with service providers who help us run the shop, such as shop-management software, communications, payment, and website hosting providers, who may use it only to provide those services to us
• with parts suppliers, manufacturers, or warranty administrators when needed to complete or warranty your repair
• when required by law, legal process, or to protect the safety, rights, or property of our customers, employees, or business
• in connection with a sale, merger, or transfer of our business, subject to this policy
• with your permission

Each of these is subject to the text messaging restrictions above.

Service providers and third-party websites

Service providers are companies we hire to run parts of our business for us, such as online booking, shop management, messaging, payments, and website hosting. They handle your information on our behalf and may use it only to provide those services to us.

Third-party websites are independent sites we link to or that you may use to find us, including Facebook, Instagram, Google Maps, and Yelp. They are not our service providers. What you share on those sites is governed by their own terms and privacy policies, not this one, and we do not control how they use it.

How long we keep information

We keep vehicle and repair records for as long as needed to provide service, honor warranties, and meet legal, tax, and accounting obligations. We delete or de-identify information when it is no longer needed.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure.

Your choices

• Text messages: reply STOP to any message to stop receiving texts.
• Email: use the unsubscribe link in any marketing email.
• Access, correction, or deletion: contact us at (208) 596-4469 or visit the shop. We will verify your request and respond as required by law. Some records must be kept for warranty or legal reasons.

Children

Our services are not directed to children under 13, and we do not knowingly collect their personal information.

Changes to this policy

We may update this policy. The “Last updated” date above shows when it last changed. Material changes will be posted here.

Contact us